SugarCRM is an open source CRM software product. Written in PHP scripting language, this product is available in both free and commercial editions. Sugar Open Source is the free edition of SugarCRM and is best suited for small organizations where the number of users is less. On the other hand the commercial editions of SugarCRM are perfect for medium and large scale organizations. Both the free and commercial editions provide all the basic CRM functionalities like sales and project management, lead tracking, issue tracking etc.

In addition to the functionalities available in Sugar Open Source, the SugarCRM commercial editions - Sugar Professional and Sugar Enterprise – also offer features such as sales forecasting, document management, access control, SQL reporting, multiple deployment options, offline client synchronization, support for Oracle 9i and 10g etc

Being an open source application, SugarCRM has a wide variety of plug-ins and modules which can be integrated with the basic SugarCRM application to enhance its functionalities. Provided with a flexible architecture, it can easily be adapted and customised to meet individual requirements. Some of the major features that enable SugarCRM to enhance marketing effectiveness, drive sales performance and provide executive insight into business performance are:

• It provides extensive sales management functionalities. It has various browser based interfaces that further enable sales managers to store, track and share sales data across the organization.
• It provides facilities to capture leads generated from the campaigns, categorize them according to various attributes and finally assign them to various sales representatives.
• It also offers functionalities to develop various detailed statistical reports and thus enables the effective monitoring of activities.
• It provides support for offline synchronization and as a result enables users to work offline and update the data in the system when they logon to the network. In SugarCRM, users can set their preferences and customise the display of various interfaces in the application.

At Software Services UK, we offer customised SugarCRM solutions tailored to meet the requirements of individual clients. We possess the necessary expertise and experience to customise the SugarCRM application. We have customised SugarCRM solutions for various clients. Some of them include:

SugarCRM for web hosting companies: At Software Services UK, we have also customised and implemented Sugar Open Source for web hosting companies. The application was customised to facilitate the client to track the details of the customers who have opted for their web hosting services. The application further enabled our client to keep track of the domain names issued to various customers. We have also customised the SugarCRM scheduler option to enable web hosting renewal reminder alerts that can be sent to both the customers and the administrator.